Pitbauchlie House Hotel - Sure Hotel Collection by Best Western

Very good breakfast with plenty of choices both continental and cooked. The room was slightly small but did not impact on our stay. Good storage. Lovely bathroom. Being on the east side of the hotel the room was a wee bit dark but this was due to the trees. Had dinner there each night, very tasty and freshly cooked but would have liked it if there were more dishes with potatoes and veg rather than rice or chips. Staff were very pleasant and couldn't have been more helpful. Garden was lovely to sit in and relax.

Hotel staff were friendly and helpful with local area knowledge. Restaurant and bar facilities were good with a wide selection of food and drinks for all, the only negative is that they ran out of Steak & Ale pies ;) The rooms were clean, well-equipped and comfortable.

My husband and I stayed at the hotel for three nights, while we went on an excursion. The hotel has an excellent structure, the staff are friendly and polite. The room is spacious, warm, smells nice, clean and has an excellent shower! However, there are some points that could be improved: - During the days that we were staying, the mugs that we used were not washed or changed. - I only had breakfast one day at the hotel, because the quality of the hot chocolate was very poor. I complained to the professional who was serving us, I told him that the hot chocolate tasted strange, that it seemed like it had water in it and he replied: “We usually make it with milk, but today we made it with water, so it’s just water and chocolate powder!”. I’m not from Scotland, I don’t know if it’s customary there to make hot chocolate with just water and chocolate powder, but I really thought it was strange and bad. - There’s no telephone in the room, so to speak to the reception you have to go there. But without a doubt, we would stay at the hotel again. Congratulations to the entire team!

Room was clean and comfortable. Staff was efficient and helpful. Amenities in room (tea service, biscuits, extra blanket) appreciated. the gardens are well kept and a lovely place for tea.

We stayed in a triple room, which was lovely and spacious. Staff were so lovely, both on reception and bar/food area. Ample parking onsite, and luggage taken to our room. Our evening meal was delicious! Short drive in to town.