Pitbauchlie House Hotel - Sure Hotel Collection by Best Western

My husband and I stayed at the hotel for three nights, while we went on an excursion. The hotel has an excellent structure, the staff are friendly and polite. The room is spacious, warm, smells nice, clean and has an excellent shower! However, there are some points that could be improved: - During the days that we were staying, the mugs that we used were not washed or changed. - I only had breakfast one day at the hotel, because the quality of the hot chocolate was very poor. I complained to the professional who was serving us, I told him that the hot chocolate tasted strange, that it seemed like it had water in it and he replied: “We usually make it with milk, but today we made it with water, so it’s just water and chocolate powder!”. I’m not from Scotland, I don’t know if it’s customary there to make hot chocolate with just water and chocolate powder, but I really thought it was strange and bad. - There’s no telephone in the room, so to speak to the reception you have to go there. But without a doubt, we would stay at the hotel again. Congratulations to the entire team!

We were only staying 1 night in Edinburgh to collect a friend coming in on an early morning flight, so we weren't really focusing too much on the location. However Dunfermline was an unexpected pleasure as we discovered the Abbey and had a lovely morning exploring around there. The hotel kindly let us delay checkout by an hour, so our friend could get an extra hour of sleep. They were all very pleasant and helpful. Not many hotels offer rooms with 3 beds - so this was a great find for us.

The ambience of this hotel is superb. The service by all staff was excellent. We had lunch and dinner at the hotel. We invited relatives to join us for dinner. The food was delicious, the service excellent and the surroundings calming and relaxing. This is one of the best hotel experiences I have had on my eight weeks holiday, my 17th bed! Without exception the staff were professional, friendly, helpful and gave the impression that they really enjoyed their work. It was a pleasure to stay there.

I have stayed here a few times. Room was clean and well presented. Had dinner in the hotel and it was delicious. Staff were so nice. I did go to reception and ask for coffee for two for my room around 7am but the staff member encouraged me to go to breakfast. Although the breakfast is brilliant I had other plans. So had to drink the coffee provided in the rooms which I don't like. So didn't get my coffee for two 😞 I am surprised the hotel didn't want to provide this as I was paying for it.

The staff were all friendly, welcoming and helpful, giving us advice on places to go. Service in the restaurant and bar was excellent. The food was very good, especially the fish and chips. We enjoyed cocktails, particularly the pina coladas. The internet connection was good. Our rooms were warm and had comfortable beds.